Available On-Demand
Discover how an overdraft strategy focused on consumer needs will help you meet evolving expectations and achieve sustainable growth.
Recorded on October 30, 2024
Regulatory expectations have shifted. Consumer needs have changed. Are you meeting the evolving demands of your account holders, or are you just assuming you are?
Sometimes, challenging the status quo is necessary to uncover where your financial institution may fall short. A consumer-first approach isn’t just a buzzword—it’s a necessity to remain competitive.
Hear from our experts about how a proactive, consumer-focused strategy builds trust, mitigates reputational risks, and drives growth.
In this webinar, you’ll gain insights into how to:
- Prioritize Consumer Needs: Discover how to anticipate and respond to evolving expectations, ensuring your financial institution remains relevant and trusted.
- Embrace a Consumer-First Overdraft Approach: Explore alternatives to traditional DIY and algorithm-based models—reducing risk and enhancing service delivery.
- Align with Today’s Best Practices: Gain actionable insights to protect your financial institution’s reputation and foster long-lasting relationships with account holders.
Panelists:
- Jessica Pickett is a Senior Implementation Manager with extensive experience in bank operations. She expertly oversees new overdraft program implementations, serving as an invaluable resource for our clients. Jessica helps them tackle challenges related to process efficiency, compliance risk mitigation, and income protection.
- Sean York, one of our Regional Directors, collaborates closely with leaders at community banks and credit unions to help them achieve their strategic goals. Since joining us two years ago with a solid background in payments, Sean has brought a consultative approach and a fresh perspective to problem-solving. He is dedicated to driving impactful results for our clients.
Complete the form to discover why a clear overdraft solution is anticipated by both consumers and regulators.